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Hawaiian Beach Rentals, a premier vacation rental platform in Hawaii, was under increasing pressure due to the high volume of customer inquiries. Despite a comprehensive FAQ section, their support team remained overwhelmed by repetitive questions about booking processes, COVID-19 guidelines, payment methods, and cancellation policies. The manual handling of these inquiries created bottlenecks, delayed booking responses, and risked frustrating potential guests.
The lack of automation in handling routine queries led to slower service delivery and reduced operational efficiency. Hawaiian Beach Rentals needed a scalable solution that could ease the burden on support staff while maintaining high-quality customer service.
To enhance the vacation booking experience, we implemented a custom AI-powered chatbot for Hawaiian Beach Rentals. The system is designed to automate guest interactions, answer frequently asked questions, and collect structured booking details in real time.
A few of the key features include:
This build took about 3 months to complete from start to finish. After which our client was able to successfully launch this platform as a SAAS and grew his business, his customer base and his customers' results.
